Otto FAQ

General

  • Otto was created by a group of friends (Benjamin, William and Luke) who recognized the importance of keeping healthy habits but found it challenging to maintain them. We saw many others facing similar struggles, so we decided to build Otto with the mission to make self-care fun, engaging, and accessible to everyone.

  • Great question! We chose an otter because they are known for their playful and social nature, as well as being loyal and supportive to their community. These qualities are what Otto is all about, making them the perfect symbol for a self-care companion.

  • Drop us an email at contact@ottohabits.com, or message us on any of our social platforms found in the page footer. We love hearing feedback from our community to help us improve Otto and make it even better for you. You’ll also get sneak peeks of upcoming features! If you need to report a bug, use the 'report issue' button at the bottom of your settings in the app.

Product

  • Yes, you can use Otto for free! We are committed to providing a quality Free version to help make self-care accessible. The core game mechanics and a wide variety of exercises are available for everyone.

  • Yes, you can! Simply tap “add a goal” on home page and you can write any goal you wish, then just tap "Save".

  • You can customize your Otto’s outfit and holt furniture by pressing the shop in the navigation bar at the bottom on the screen! This is where all of the items purchased in the shop go and can be equipped at any time!

  • Energy allows your Otto to go on adventures and discover cool things. You gain energy for your Otto by setting healthy habit goals, and then also by completing them in the app.

  • Pearls are a virtual currency that you exchange for items in Otto (e.g., pet clothing, furniture). You can earn more Pearls by completing your goals and sending your Otto on adventures.

  • Otto will let you know how long it will take to reach the next growth stage! Typically, you'll see him grow to his first stage, a toddler, after 7 adventure days and a total of 67 adventure days to become an adult.

  • Nope! We've designed pets to never die because it can be too anxiety-inducing.

  • No, we do not sell your data and we never will.

  • In the Otto: Motivational Pet Otter app, tap your profile on the bottom right of the navigation bar, then go to settings (top right of page), scroll down to the bottom, and simply tap “Delete Account” - that’s it! We store minimal data on our servers to preserve your privacy in the first place, and this will delete it all immediately.

Troubleshooting

  • Please use the “report issue” button at the bottom of the app settings. If this is not working for you, you can email contact@ottohabits.com! Be sure to include any details you can (including screenshots) to help us debug the issue for you.

  • To protect user privacy, we only save your data on your device and not on our servers. Uninstalling the app will mean losing your data and we will not be able to recover it unfortunately.